FAQ
- Our ethos is "by Nisa members, for Nisa members” and gives you ownership of the system. It is a functionally rich and versatile system and fully compatible with OCS and new era trading terms to maximise member rebates.
- We currently have customers all over the country running epositive and more are getting installed every week! To find a site local to you please call 08456 017 690.
- We believe the software and the state of the art hardware will serve the needs of the Nisa membership for many years to come. In addition, as we own the software with your help we can further develop it to meet changing requirements and new technologies. We will be constantly looking for ways to improve the system.
- The process requires a site survey to check the store for network cabling, layout, power points, broadband etc. The back office will be installed when broadband live. This allows the site time to create product files and set up the back office. Once all this has been done and streamline live (for EFT) then the tills will be installed.
- The standard lead time is 6-8 weeks although this is subject to site survey and can be reduced. All we require is:
- A Streamline Account.
- A BT Line.
- Network Cabling between the tills and back office.
- You will need to invest some time setting up the system in store with products and prices but this is only done once. In order to minimise any inconvenience we allow a week between installing back office and tills and provide training and support along the way, to make the installation and go-live a smooth process.
- This depends on how many lanes you have but the basic cost for a 2 lane system (excluding Picco) is only £5500. There is also a charge of £119 per month which includes broadband and support.
- The price you are quoted is the price you pay but is highly competitive and excellent value for money.
- Yes. We can arrange a visit to a reference site local to you or arrange for one of our team to give you a demo at your store.
- It is easy to use but you will need to invest some time into familiarising yourself and getting used to the system. We provide training, manuals and quick reference guides so that everyone can quickly learn the system plus we will be here to support you every step of the way.
- The hardware is all brand new, state of the art equipment from manufacturers such as Toshiba, Brother, HP, Cranberry, Ingenico, Cisco and Belkin. The Hardware is also covered by a 5 year warranty.
- We have secured highly competitive deals with our suppliers in order to pass the savings back to members. Unlike our competitors, we are not seeking to make huge profits and provide all hardware almost at cost price!
- Support is done by the epositive Support Centre who are the first point of contact and support will be from 7am to 7pm, 7 days a week. On site hardware support for tills will be through Toshiba on an 8 hour call out. We are working with third parties to provide additional support if we are unable to assist.
- Our system compares very well to others in the market. epositive provides a very rich functionality which, covers all aspects of convenience retailing and works with news and fuel sites.
We are very proud that epositive is developed by the members so you can have your say on future developments.
- Yes. The system is simple and easy to use. However there are also security features built in to prevent staff using the system in store.
- NTNet broadband from Nisa is essential for epositive as it is used for downloads, ordering, chip and pin, backups and remote support. The cost of which is incorporated into the monthly support cost.
- Some hardware can be re-used such as Picco scanners and monitors. However we insist that till and back office equipment is all brand new hardware.
